Cleverbuy and J2 Discount Travel and Tours 60 Money Back Guarantee

Cleverbuy and J2 Discount Travel and Tours 60 Money Back Guarantee

Cleverbuy and J2 Discount Travel and Tours 60 Money Back Guarantee

For the Latest Updates:

Cleverbuy and J2 Discount Travel Updates

Every travel deal purchased under J2 Discount Travel and Tours comes with a 60 days money back guarantee. If said deal doesn’t satisfy your needs or expectations, return the unused voucher to the Clever Buy office or get your money back. Refund must be made within 60 days after the deal end date. Failure to do so means the customer loses their eligibility for the money back guarantee scheme.


  • If customer has paid with cash, thru over-the-counter or C.O.D. they will get 100% back in cash or credits (whichever they prefer).
  • If customer has paid using credit card or Paypal, they will get 100% back in credits or 93% back in cash (7% service charge will be deducted).
  • Customers need to visit Clever Buy office for the refund.
  • Voucher holder with booked airline/hotel forfeits their right to the 60 days money back guarantee.

Clever Buy reserves the right to change these terms and conditions at any time including the right to discontinue or forfeit when it deemed so.

150 thoughts on “Cleverbuy and J2 Discount Travel and Tours 60 Money Back Guarantee

  1. Maggie Almoro says:

    Good day! Gusto ko lang ipaalam sa inyo ang naging experience nmin sa CleverBuy at yung kasabwat nilang travel agency na J2 Travel and Tours sa Makati. We availed of their Coron deal early January this year, paid by credit card and went to them personally para i-submit yung vouchers. We were assured na tatawagan nila kami for our booking details pero hindi ito kailanman nangyari. After three months, sinadya na nmin sila kase duda na kmi sa deal. Bumalik kmi sa kanila April 26, hinahanap nmin yung Ms. Ross na booking officer dw for Coron. Wala daw, on leave. We asked to see our vouchers and when we saw it, the front liner named Marge assured us na booked na kmi sa Darayonan Lodge. Special flight pa dw kami, 62 kaming passengers via Royal Air daw, aeroplano dw ni Willie Revillame. Hintayin nlang dw nmin ang e-tickets na ipapadala sa email last day of April. In short, hindi ito nangyari, hanggang sa kanina, May 2, pumunta na naman kmi doon only to be told na cancelled yung lahat ng flights nila from May 5 to 28 because they were having problems doon sa air carriers na ka-deal nila, they overbooked daw so many of their trip deals, may problema sa eroplano, kasyo walang insurance, hindi dw nacoordinate ng maayos ng J2 staff, ifa-fire na dw mga staff nila, at kung ano ano pang kasinugalingan. Ang dami naming nakasabay na nagrereklamo, pare pareho kaming galit sa J2. Ang pinakamasaklap, ayaw humarap nung may ari ng J2 smin, the people who kept making excuses were from CleverBuy and CleverTravel. Hindi tuloy namin alam kung magkakasabwat sila kase kung ikaw ba naman may ka-tie up kang travel agency tapos ganun, palpak, hindi ba magagalit ka din? Kaso yung si Wacks from CleverBuy at Tetchie from CleverTravel, parang ayos lang sa kanila na ganon. They were not even remorseful sa ginawa nilang panloloko sa mga taong bumili sa kanila. We also called the Business Permit office of Makati and were dismayed to find out they’re not registered. Walang permit to operate. Kaya please, if you can help spread the word around, please do. Kawawa naman mga naloloko pa nila dahil they’re still offering deals online. Even after all the reklamo, they remain indifferent to the people that complain. Dinadaan nalang nila sa refund. Pero paano naman yung oras at panahon na sinasayang nila? Wala silang isang salita.

    • Hello Maggie, good day. I have relayed your complaint to Cleverbuy directly.

    • margie, thank u sa info na ito.. pupunta kame tom sa cleverbuy to get our refund too.. grabe abala to.. how’s ur case? nakuha u ba refund?

    • Just made my payment last friday, but upon reading your feedbacks, i want to refund na as early as now. Gusto ko langpo malaman kung binibigay ba talaga nila yung mga refunds? thank you.

    • there will be a hearing daw sa nbi taft against Ed Garcia. Punta kayo if youre available.

      • Hi Nice,
        Can you send details, kasi I want to refund yung nabili kong vouchers sa kanila. Appreciate your reply as soon as possible. Thanks!

        If anyone knows the process of getting the refund pa email na lang po. Thanks!

      • hei nice.. how true na nagkaroon ng hearing against J2? balak naming magfile ng complain nung friend ko sa nbi taft.. bora ung promo na ina-avail namin.. anu ng update regarding J2? do u think may chance pa marefund wala pa kaming ticket. tnx

      • pano ian me din kumuha ng trip to bora worth 20700.. wat na po ang finding sa case? pls help po..

    • tuloy po ang hearing mmya sana makapunta kau 1pm NBI taft

    • shockz ngaun ko lng nbasa to! kumuha pa nmn kme ng mom ko ng voucher skanila worth 34kplus and then d na nmin alam kung pano pa marerefund di na nmin sila mcontac close na cleverbuy……kung cno po my alam kung pno mrerefund ung mga bnayad…..plz pkicontac po aq 09994208222 or pkiemail…….we will appreciate ur cooperation on this matter…

    • Hi, we bought 4 vouchers last Feb 10, 2021 going to Boracay worth 17,990 (each voucher). Nagpunta kami sa J2 March 16, because it says on the voucher (booking starts March 16) so we were expecting na magagamit namin agad vouchers kasi start palang naman ng booking pagpunta namin sa J2. Unfortunately, sabi nung staff fully booked na daw month ng April sa Boracay kasi summer daw, so we decided to booked for October 2012. They ask us to filled up a form with the list of names and submitted the voucher to them. Sabi nila tatawagan nalang nila kami or email pag ok na. Pero simula nun di pa sila tumatawag hanggang napanood ng cousin ko sa tv na madami nag complain sa cleverbuy. Tinatawagan ko J2 and cleverbuy wala sumasagot. Nag email din ako sa celverbuy wala din reply. Marerefund pa ba namin yung vouchers na binili namin? =(

  2. Ako naman, I was able to get my e-ticket sa knila. kso lang wala pa skin un itinerary for my travel sa coron, kinokontak ko sila pero lagi nman wala sumasgot, same as with cleverbuy.

    • Maggie Almoro says:

      Cayey, Did you check with the airline mismo kung may nakabook talaga under your name? I met up with another victim yesterday kase who showed me the e-ticket sent by J2. When she called the airline to confirm, wala daw syang booking with them.

      • yup meron po, confirmed naman.. i checked sa manage booking on their respective websites, ceb pacific and air phil. pero itatawag ko pdin to be sure..

        then tumawag din ako sa dive link resort to check my booking with them, kso mgrereturn call daw sila dhil as of now wla pa silang kuryente to check..

  3. and I think J2 Discount and Cleverbuy is only one company.. Kc un contact number na 4082322 ay contact number nlang dalawa.. I hope maging ok un flow ng trip namin..

    • ako din po sa wed na flight namin but until now ala pa ung itinerary but i have my ticket i check already kung naka book ako sa zest air..naka book naman po i try to call the liberty park pension house kung naka book na ako under my name sabi tatawagan na lang nila ako at ichecheck p nila..

  4. I checked with divelink resort kung may nkabook smin na room and meron naman daw.. and I was to able contact din un tour guide na nirefer nila smin.. I’m just waiting for the itinerary.. ilan beses ko na ko tmtwag sa j2 wlang smsgot kahit sa cellphone..

  5. May bago na bang contact number ang cleverbuy? I’ve been trying to call them but their phone wouldn’t ring. I even sent them emails bit none of them has replied to me.
    I also have another issue with cleverbuy and their partner merchant TRIP TOE TRAVELS. Nagrequest na kami ng refund sa cleverbuy pero parang di naman nila inaasikaso!

  6. Hay nku mga maam same senario until now walng response skin yang j2 travel n yan were planning to ask help n from media 40thousand yang bnyad nmin dyan sa voucher n yan namumuro n skin yang ross leah joshua at kung cno cno nagppsa pasa ng call nmin sa agency n yan!

  7. @marie: since I got my trip ticket di ko na nakausap un ross.. kesyo out of the office etc etc. were you able to go to their office na po ba?

  8. i’m so terrified by the feedbacks i’ve read regarding the cleverbuy and j2 travel promo. Got my voucher just recently for a boracay trip and paid P13,800 in cash already. I’ve contacted the hotel (Club Ten) though initially just to make sure the deal is valid, and got my personal reservation on Aug.3-5 informing them that i’ll purchase a deal from cleverbuy. So now my problem would be booking for the rtt-airfare. Im afraid though that i will not be able to book on my preferred dates since all j2′s trunklines and even mobile numbers are either out of reach, unattended or they just don’t answer my calls at all. I don’t want to take the risk of wasting money and effort, so can i just have my refund from cleverbuy? Do i need to go their office personally? (I believe in the law of karma).

    • i think we got the same deal. i also personally reserved a date at clubten.. tell me when you got ur refund.

    • hi i avail the voucher den actually 3vouchers un , may god anu ba tlga ? hindi natin marerefund ? ako hindi kasi nakapagpabook nung nagbayad ako kasi sabe august pa dw ang booking dba po ba un ang nakalagay sa deal. pls reply if ever pls txt me 09158892071

    • i have the same deal tatlo ung kinuha ko . anu na daw po bang updates about dito ? pls pm me po 09158892071

      • i believe may hearing daw sa NBI taft tomorrow. please let us know kung tuloy nga ito.

  9. Paano kya pti ako nkaavail ako doon sa P9,900 up to now dko pa nagagamit last oct.2011 kpa na avail jan din sa j2 na yan pg tumatawag ako wlang smasagot,dhil gusto ko sna mgbook na kc my expiration date ito pls help me nmn kung anong dpat kung gawin.

    • un 9900 mo ba is un sa coron? yan kc un akin.. thank God at maaga ako nkapagpabook at nabook pa nila ako sa airline pati hotel.. june15 ang travel nmin, kso wla pa itinerary from j2, buti pa un tourguide ngbgay na..

      • Cayey, natuloy ka last june 15 sa coron? May coron kami sa august and may e-ticket na rin but not sure kung tatanggapin. Salamat!

  10. to those who are having trouble booking their reservation, i suggest that you should go directly to j2 travel and tours office the soonest. Get your money back and don’t allow them to just make you wait for another 2-3 weeks for the refund, actually they can provide your money back within the day,, it just a matter of how eager and fierce you are to get your refund. Expect that a lot a complainants will be there as well. Goodluck and may God bless us all.

  11. Hi, ask ko lang scam po ba yung j2 discount travel, after reading all your complains, i got nervous, nag buy kasi ako sa kanila ng bohol trip, do you think what best gawon ko e refund money kaso I paid my trip via credit card, please help me

    • the one you bought ba is the 6900 good for 2 to bohol? well sad to say close na ung office ng j2 travel

  12. I bought the 6900 trip to bohol tru clevebuy .. then nalaman ko close na pla ang office nila . july pa dw ang next trip for booking . Im pretty sure na mgkasabwat ang cleverbuy at j2trvel . gusto ko na lng sana makuha ung refund ko early on the 3 to 4 weeks na sinasabi nila or else i will report them to mike enriquez of imbestigador . sobra panloloki nila . I also availed the trip to plawan tru triptoe travel kahit ngkaproblema nkaalis nmn kami . i met some good directores of gma 7 that trip . ang sabi nila if winalangya kami ng travel company na un tutulungan nila kami mkapagreklamo at mafeature un sa tv.

    • pano ka po nag avail ng refund, pumubta ka cleverbuy office? san po ofs nila, thanks

    • Ganyan din promise sa amin 3-4weeks e samantalang 3months na nasa kanila ung pera binayad namin why do we have to wait that long? Siguro dapat na nga ipamedia yang Cleverbuy n Js travel and tours para wala ng mabiktima pang iba. I hope your friend from GMA can help us with this mess so we can get our money back.

      • so hindi po totoo na ibabalik nila after 3 weeks ung money? nag punta ba u sa cleverbuy office?

      • wat actions mga ginawa mo? and kelan ka nag file ng refund form? so kung 3 months na nung february ka pa nag demand ng full refund until now hindi p dn binabalik?

      • nakapg refund ako, hindi ako nag wait ng 30-45 days, ang ginawa ko pumunta sa office nila talk to the staff and manager, basta wag kau papayag na ganun katagal dhl pera nyo kinukuha nyo then the next day binigay na ung check sakin, at this time wish ko hindi tumalbog ung check, i’ll keep u update kung naging ok ung check

      • This is great news Carlo. :) Good luck and I hope it doesn’t bounce.

      • anu ginawa mo panu mo narefund? please share . my husband plan to do action this coming week

      • carlo nakuha muna ung money ?

    • hi, ano un nging problem mo with trip toe?

      • The only thing problem I encountered to trip toe kasi upon payment 12 days bago nasend ung e ticket pero nakaalis nmn kmi napunta kami ng plawan . saka si lea hinde nasagot ng calls pero ok naman . pero guaranteed makakaalis ka . hinde ako papayag ng 3 months mgwait .. naku mghintay sila puro katarantaduhan ginagawa nila ..

      • ako kc, i was able to get my trip ticket and naconfirm ko nmn to sa mga airlines, pati un reservation ko sa divelink confirmed din nmn, ang problem klo n lng is un itinerary, wla pa silang bnbgay skin.. tmtwag ako sa cleverbuy lgi nmn silang busy.

    • Hi, nung nakuha niyo po ba yung cheque niyo that day, na-encash niyo kagad? Sabi kasi samin, makukuha namin PDC pero 1 month p din abutin bago ma-encash.. thanks!

      • talaga po? 1 month pa? grabe sila! nag fill up n ko ng form for refund last week, sinabihan na rin ako after 3-4 weeks makkuha pero babalik agad ako
        kahit from night duty ako! hay! kainis

    • Totoo ba talaga ung sa triptoe kc ako puro schedule ng trip sa bohol maraming beses na wala naman silang ibinibigay na eticket kaya nagsawa ako kc mauubos na ang leave ko so nagpa-refund na lang ako sa triptoe at kausap ko lagi yung leag pero hanngang ngayon wala pa akong refund.ganun din yung sa metrodeal na tie-up nila ay Ensemble travel wala ding nagyari..yang metrodeal manloloko din yan sa mga travels kaya huwag na kayo maniwala sa kanila.

  13. Hi everyone,
    please see this post for the latest updates.

    I’d appreciate if you can post your questions there so I can collate and give to Cleverbuy directly. Thanks!

  14. Dapat na talaga ipa-media ang clever travel at J2 travel dahil puro walang kwenta ang services nila..we bought ung vouchers namin last january 2012 until now hindi pa kami nkakakuha ng booking from them

  15. DTI NCR Officer says:

    Good day, as you can read from my name I am a DTI officer. We have so far received more than 30 complaints against Cleverbuy’s travel deals and would strongly recommend that any complaints against possible fraud, scam or bogus deals of Cleverbuy, which can be visited at , to be reported directly to us at DTI via so that we can facilitate your refund inquiries against that establishment. Best regards, Erica Gonzales, DTI NCR

    • Thank you Erica. I’ll update the post with this info.

    • me too, i want to get my refund, lets all go get our refunds together! i bought coron deal

    • Ma’am, possible pa po ba kang makakuha ng refund?

    • i want to have mine back den po

    • ma’am we pay 34,500 for 5vouchers of boracay package…how can we get our refund? closed npo ang cleverbuy and j2 travel and tours….and di na din po cla macontac…..anu pa po ba ang pede nminn gwin to get the refund? we will appriciate ur cooperation on this matter….hrs my contac no. 09994208222 email -ad


      hello po sana matulungan nyo din po ako naka avail po ako ng Bora package qorth 9,900 po sana mairefund ko din po un na avail ko po yun nung march pa.. Salamat po! May God Bless u po.

      • rhina david says:

        hi, sana ako rin makakapag refund ako kc lagi ako tumatawag puro di available mga phone nila. Pa update nalang po how to get the refund. thanks.

  16. hi all, YAHOO ok na ung check, cleared na

    • pls share pano pnrocess refund? thanks where and who to go to?

      • @ marie .. please read my post …. sabihin mo din n malayo pa ang pinanggalingan mo my husband told them that galng pa sy olongapo .. go ka na sa office nila who knows baka ung time na sinasayang mo pagpunta mo sarado na sila

    • napacash in nyo na po ung check?

  17. hello everyone just want to inform you Na narefund ko na ung 6900 na binayad ko for a trip to bohol .. just follow this steps .. 1. punta kayo sa cleverbuy 2. ask for refund 3. tel them you want to refund your money right away cash or dated check . my husband went there sa office nila nung una 2 to 4 weeks dw wag na wag kayo papayag .. after 2 hours of waiting presto binaba na ang check from china bank worth 6900 … after nun he went through china bank to check if the issued check is good .. so far good nmn sy .. sana makuha nyona ung refund nyo madali lng basta wag kayo papayag sa mghihintay kayo ng matgal ..

    • thanks sa advice.. so better na dumiretso nalang sa cleverbuy than pumunta sa j2?

      • yup .. j2 travel is close already

      • panu po kung Air ticket ag irerefund? Bale nagamit nmin ang accomodation, pero un 1 Air ticket pina-cancel for refund. san makukuha un refund ng air ticket?

  18. sweet_kate1223 says:

    i was one of the victims of J2 Travel. Bought 2 package deals for Puerto Princesa, Palawan which is good for 4pax. Ms. Lanie of J2 Travel promised to call me up as soon as I gave her the vouchers. She NEVER called me back regarding my booking! I tried to contact them but all their contact numbers were out of order. Good thing I read Ms. Maggie’s post 2 weeks ago and I immediately called Cleverbuy to file a complaint. Super irate talaga ako sa nakasagot. I even went there the following day to claim my money. Buti nman apologetic sila. They said bumalik ako the next day to get my cheque. I told them I won’t be going back anymore and I want my cheque immediately for all the hassle & trouble i went through. They asked me to wait for an hour & a half and gave me a post dated cheque amounting to 19,700K. I have deposited the cheque last May 18 and buti nman may pondo! If magbounce, di lang fraud ang isasampa kong kaso, pati estafa na! I HAVE LEARNED MY LESSON>>>>>HUWAG MAGPAPADALA SA MURANG DEALS LALO NA PAG DI REPUTABLE ANG COMPANY AND MORE IMPORTANTLY, WAG NA BUMILI SA CLEVERBUY!!!!

  19. Hi Guys,

    I saw your sentiments. Sa akin naman, Okay. Nkuha ko un E-Ticket ko via ZestAir for Boracay. Nakapunta n kme ng Boracay last May18-20. Last week lng. Sa One Azul kme ngstay. Beachfront w/ free continental breakfast for 3D/2N. Okay naman.. Ngayon, I need to refund un isang ticket. I already cancelled un isang ticket, 2 days prior the flight date namin. Refundable sya sabi sa ZestAir Makati. Sila kc ang issuing office. Ngayon, dapat dw un J2 Travel and magpunta sa ZestAir kc cla dw ang ngbayad sa kanila. Eh pera ko naman un binayad dun..Ayaw i-allow ng ZestAir na ibalik un refund ko for 1 ticket.. Eh sarado n un J2 Travel office nila sa V.M Condominium sa Makati.. What will I do now? Sayang din un refund ko sa 1 air ticket… Help please!!!

  20. Hi Andrea, nabigyan ka ba ng j2 travel itinerary bago ka nagpunta sa boracay? kasi we’re booked na sa zest air and hotel, I called the airline and hotel to confirm the reservations, at naka reserve nman kami.. my problem is di naman kami nabigyan ng itinerary and no use to go to j2 travel kasi close na daw office nila. Don’t know if we’re gonna go to the trip or not kasi wala yung itinerary from j2.

    • hi mommaj,

      same case with me, wala pa un service voucher namin, pero ngpunta ako ng cleverbuy and sb nila last week daw ng may bibigay thru email un service vouchers for travel ng june, and to be sure nghingi ako ng confirmation letter na un nga ang promise nila, pag hndi susgudin ko ulit sila don. 2 kami na gnon ang case. kelan ba ang travel date mo?

    • hi! were you able to get your ticket? my flight is confirmed, called zestair pero sabi nila, i need to get the ticket from the travel agency. how can i if i cant contact them and closed na ung office?

  21. you better go to cleverbuy office and force them to give you your itinerary. ang sbi kc nla, last week ng may bibigay un mga travels ng june.

  22. hey guys, sad to say, closed na din ang office ng cleverbuy.. I don’t know if it’s really temporary.. ksi daw hinaharass daw sila ng mga clients etc. etc.. nagpunta ako dun kanina and may nksabay pa ako na isa, may cover pa ng manila paper un mga window ng office nila..

    • ma. edna f. bognalbal says:

      paano po kaya mkkrefund kung sarado n ang office ng cleverbuy saan po pwede magfile ng complaints? isa rin po kc ako s nkbili ng 3D/2N accomodation with roudtrip ticket to Boracay for 4 pax amounting to 17990 hindi ko n po mkontak ang j2 travel & cleverbuy kaya ndi pa po ako nkkbook pero s dami ng nabasa kong complains mukha pong malabo n ako mkbook kya magrerefund n lng din sana ako sana po matulungan nyo din ako…

      • you could go po sa hearing sa Friday, June 1, 2pm sa NBI Taft, 5th flr, Anti Fraud Division, Atty. Minnie Retanal’s office. Don’t wear shorts & slippers dahil hindi kau papasukin. Bring necessary documents for your refund like vouchers. Sabi ni Sir Ed Garcia, general manager ng Cleverbuy, a-attend sila sa hearing. Nsa Cleverbuy po ako kahapon and ang dami ngang nagrereklamo. 3 na lang ang staff nila na nag-aasikaso sa lahat ng nagrerefund. And ang naibigay lang ay promissory note saying na sa June 30 makakapagbigay ng refund, either cash or cheque. Nakakalungkot lang na umabot pa sa point na kailangan may magwala, at manguha ng mga gamit dun.

  23. you may contact the following numbers:


    yan po kc un mga numbers na nkapost sa pinto nila. Of those numbers, un SUN lng ang nkontak ko.

    • Hi Cayey… Kailan ba travel dates mo? natuloy ka pa ba? Nagpunta ako sa clever buy pero sara na sila, e travel ko sa monday na til wed., nakakainis kasi nakabook na ako sa zest pero sa hotel nakabook na rin pero di pa daw bayad ng cleverbuy… Di ko naman marefund yung airfare dahil under j2… hay, nakakainis talaga…. I’m planning to go and use the airfare na rin kasi sayang, kaya lang yung hotel naman… grabeng stress talaga…

      • Hndi ko pa po nkuha.. Un ngpromise kc skin na tatawag from cleverbuy hndi nmn tmwag. Sa june15-18 po ang travel nmn.

    • i tried to call that nos. but inactive npo lhat…………..:(

  24. try calling 3305370. not sure if this is still working now but ito ang number na tinawagan ko to get my payment

    • Hi Kathy,

      check the number and it seems cut na un line..feel bad about this, sayang ang pera..have you got a full refund?..thanks

  25. posted by dolz @

    Hi guys, sorry quick updates lang po ito, pauwi pa kasi ako ng Tuguegarao and I just got home from NBI. Unfortunately, to sum it all up, parang malabo na makapag-refund pa tayo. May hope pero don’t keep it high, for those who wants cleverbuy to pay for what they did whether monetary or not, then ya’ll have to decide if you want to come with us and submit your affidavits. We signed a complaint letter as a group but we still have to submit each one’s affidavit where you state your own story then have it notarize then submit it anytime next week at the anti-fraud division, room 503. Look for Atty. Minnie Retanal or Ms. Evelyn. Please keep in touch, mas madaming complaints mas maganda. Pero bawal po umatras once ma-file na yung kaso as per Atty. Retanal’s request, kasi they don’t want to waste time on people who’s aim is to get their money lang, kasi wala daw assurance yun, ang ilalaban na lang talaga dito is makasuhan si Cleverbuy. Kaya weigh nyo na rin muna ang situation, no pressure.

  26. guys ano na update pano natin masisingil cleverbuy? i plan to go to cleverbuy june 7th or 8th may mapapala ba ako kung close? sino pwede natin kausapin? san pwede makuha refund.. pls help..thanks

    • marie, read the instruction of ky;e just abpve ur comment.
      tatanga tanga…kaya naloloko

  27. asar , sarado na clever buy just watch the news, un sa makati office nila, we had vouchers for bohol & bora pa naman, sabi book na pero coconfirm pa daw. anyone here na nakapagrefund? sayang kasi. nakakasar wla naman sumasagot sa mga telepono. i hope magawan ito ng paraan at maibook lahat ng bumili or refund nila mga pera namin… nakakabala sila.

  28. i got my check po pero dated June 25, 2021 pa.. sana hindi mag-bounce.. nakuha ko un last Tuesday, May 29..

  29. may promissory note kasi ko galing sa kanila na magre-release sila ng check ng May 29, kaya pinilit ko po.. ayun ung umakyat kami ng 7th flr, kasama ko kapatid ko saka si Mr. Ed Garcia (natakot pa nga ako kasi wala ng katao-tao sa office nila dun) Aun, may binigay po na check sa akin..

    • Hi reen, can you post here the account number of the check account and the name of the bank para masama sa investigation ng DTI

  30. I also have 4 vouchers at them and can not get back the fund. I asked to refund since Mar, they keep promising and asked for more patient. But now they moved their office already. I dont know how to do in this situation, I am Vietnamese, not Philippines. So bad luck. I you could contact them pls help me get back my fund.

    • Hi Ms. Karen, were you able to go to their office personally last March? Unfortunately, there’s nothing we can do, but to file a formal complaint in NBI against Cleverbuy… They’re website are now inactive, but travel deals were already removed.. but there are three non-travel deal posted on their website..

      • Yes I came there at Mar. they just told me that the refund process need 45 days to take. I had to wait. And they have been silent until now. Do you know that the company was closed already or they just moved their office. Any goverment agency can protect the customer right in this case?

  31. *their website

  32. Accdg to coron darayonan thread in this websote we can complaint at DTI.

  33. JP Mapalo says:

    Hi Guys,

    is there any other way to get a refund??

  34. I got the TIN number of Cleverbuy sa likod nun bngay nila sa kin na letter, scratch paper kasi., CLEVERBUY MARKETING INC. TIN# 008-187-910.

  35. GUYS ARE U AWARE OF THIS ????NBI investigates fraud complaints vs Cleverbuy
    MANILA, Philippines - The National Bureau of Investigation (NBI) has stepped in the internet scam case involving the coupon/voucher website

    The NBI received several complaints from consumers who paid for travel packages, some up to hundreds of thousands of pesos, but did not get any confirmation from the company.

    NBI computer crimes unit chief Migdonio Congzon Jr said they are already looking for the whereabouts of the people behind the company who may be liable for estafa or swindling.

    Congzon admitted there is no regulatory body that screens these group buying sites. He also advises consumers to be wary about super cheap deals because “if it’s too good to be true, it must not be true at all.”

    Congzon added those who were duped will not necessarily get their money back as soon as possible since the NBI will just investigate and cannot compel owners to pay up unless they have an out of court settlement with the complainants.

    Last week, ABS-CBN was able to go to the office of Cleverbuy in Makati but it was already closed.

    ABS-CBN tried to contact the representative of the company, a certain Edgardo Garcia, but his cellphone and landline numbers are already not working.


  36. i just tried to encash the check dated today in chinabank, unfortunately CLOSE NA ANG ACCOUNT NG CLEVERBUY!!! i was advise to deposit the check to other bank and get a documentation that it was close so i can use it in filing a case. According to chinabank kahapon lang naclose ang account ng CLEVERBUY. I would like get some help how to use this against CLEVERBUY!!! Sobrang dami na nilang perwisyong ginawa!!!

    • oh my.. ako din sa China Bank.. June 25 pa ang date.. hay…

    • grabe sobra panloloko nila buti na lng dated check ung inissue sa husband ko kaya lng ngtgal dineposit ko sa account ko after 3 days cleared .. wala na pagasa mabalik pera nyo sa tingin ko

      • may pupunta ba sainyo sa NBI taft bukas? totoo ba na may hearing?

      • yes meron po tlaga. ngttxt din sakin isang reporter ng ABS CBN and she’s asking na ikalap nga daw ung balita, mas madaming ocmplaint mas maganda

  37. totoo po ba yung sa june 8 sa anti fraud div? what to do?

  38. please pkiinform po aq kung anu pede pang mgawa pra marefund ung mga payment ntin and kung anu na po nangyari sa hearing…hrs is my contac no. 09994208222 email-ad Thankz for cooperation..

    • Anonymous says:

      Kung this May Lang po ang payment date nyo, try calling dragonpay or mozcom.. I believe they still have ur money. May nkapagsabi kasi sakin na nagstop daw mg debit ang mozcom sa CB starting May1..

      • nkipagcommunicate npo kme sa mozcom kya lang nasettle na dw po ng cleverbuy ung mya payment ng april….kya ngaun d din po kme matulungan ng mozcom :( ….. if my alam pa po kau ibang way pra marefund pls pkiinform po aq….thankz!

      • sa credit card company po kayo tumawag.. gawa po kayo ng dispute.. baka sakali pong maibalik payment niyo..

      • ah ok thankz! sana nga maibalik………

      • gnun b kc nagtransact kmi april 26 lng sb ng mozcom mag-email lng daw kmi wla p daw advice management nila kung ano gagawin…

  39. no one is answering the phone.. it only keeps on ringing.. everyday i tried to call for i have this voucher for coron adventure worth 15980php purchased last march2012..went to clever buy office in marvin plaza but was already closed.. what to do about this.. according to the voucher it may redeem to j2 travel and tours.. pls answer your phone.. eto ba a ma aavail pa namin o hindi?.. xe kung hindi panu po namin xa mairerefund?..

  40. kmi nman tumawag s mozcom ang sb lng nila nagcoconsolidate lng cla for now ng mga email kc cla nman daw dumaan lng s knila ang mga payments kya s ngaun daw wla p cla mgagawa ang nkuha nman nmin trip to bohol for 2 6900 ang amount april 26 nmin nabili sna magkaroon ng action n marefund ung pera…

  41. nag-ask n din ako s credit card kung pwd madispute ung transaction ang sb ng card valid tlga ung transaction kay mozcom ako tinuro wla din nman mgawa c mozcom kc bayad n daw s cleverbuy pano kya marerefund ung pera nmin….

    • nkapag fill up ka nb ng dispute form? and naipasa u nb ung mga proof na d u ngamit ung voucher and nkipagcommunicate ka sa merchant?

      • kc tumawag ako sb s akin ng unionbank credit card valid nman daw ung transaction ko kya d daw pwde n magdispute ako s mozcom n lng daw tumawag or mag-email nag-email nman ako last 2 weeks pero wla pang feedback ang mozcom

      • valid nga ung transaction na un pro d u naman ngamit ung voucher u kc nga close na ung cleverbuy…makipagcoordinate u muna sa mozcom then ska u cla twgan or ieemail ung bank then sbhin u lhat ng ngyari ang tell u din kung anu man mpagusapan nyo ng mozcom……….kc kme nkapagfile na ng dispute item sa bank then 30 to 45 days pa wait kung anu decision ng bank kung mairefund nila kc iinvestigate pa nila un and then isesend u din skanila ung mga proof na npagusapan nyo ng merchant (mozcom)..

  42. hello! Please help me naman, what should i do. I bought borcay package sa cleverbuy, unfortunately march pa yun. :( We just heard the news recently kaya tumagal reaction. Actually around may nag punta ako sa amorsolo makati, sa j2 travel, unfortunately sarado sila at lumipat daw ng office. Mag papabook na sana kami. And due to having a lot of works to do, we decided to avail on on feb 2013 na lang. Kaso nagkaroon ng ganitong issue.

    Pwede pa kaya namin ma-refund?
    if so, how po? pls help.

    Email me guys pls.


  43. eulet sasha felicen says:

    guys ano na updates?meron pa bang susunod na hearing kc im willing to go kahit saan pa yan,isa dn ako sa naloko..ano na ung bagong updates..perwesyo tlaga to!sayang ang pera buti kung hindi natin to pinaghihirapan!kainis!

  44. eulet sasha felicen says:

    wala na ba tlagang chance na marefund ung pera? me if my new updates.09218515193.ty..

  45. kanina lang ako nagpunta at sarado na pla. kailan ang next hearing sa NBI para makapag file ako. nakabili ako ng package sa bohol ng 6,900 po. pakitext naman ako kung kailan po. eto number ko 09994956096.

  46. eulet sasha felicen says:

    i search neu sa google my bagong update dun..type neu lang.. unclaimed cleverbuy instructions dun if what ang gagawin..pero mukhang malabo na dw marefund ung pera ;((

  47. sa lahat ng mga late nakaalam regarding sa scam ng clever at j2, un iba gusto magfile ng complaint, punta tayo sa NBI sa saturday. mayrun na nag complain more than 30 persons na plus yun mga clinic pa. more than 20million na daw un na compute nila sa mga nag file ng formal complain. tapos damarami pa tayo na magsasampa ng kaso. sa lahat ng gus2 sumabay sa saturday, eto po yun cp#09994956096

    • anong oras ba dapat pumunta s nbi s saturday…

      • tumawag ako sa NBI , monday-friday lang daw pwede tayo pumunta sa NBI. dapat magtawagan tayo at sabay-sabay na tayo magpunta sa NBI. more than 70 persons na yun nag file ng complain sa NBI bukod pa sa mga owner ng mga dermaclinic.

  48. hello po, isa din ako sa nakabili ng 2voucher sa cleverbuy worth 9950 trip to bora, actually january 2012 ko binayaran pero ung schedule ko is oct pa, pero mukhang di na mangyayari ung boracay dahil sa scam ng cleverbuy at j2, last feb14 ako pumunta sa j2, nandun pa sila sa amorsolo office nila. ano po ba ang kelangan gawin para marefund, sayang ung pera.

    • hi tonet. kung gusto mo sama ka samin para magfile ng comlain sa NBI nsa 70 katao na yun nag complain as per NBI. tumawag ako kahapon. eto mobile ko 09994956096.

  49. sa mga di pa po nakakaalam, the owner of Cleverbuy named Christian Bayer (A German National) has left the Philippines, kasama nya itong kanang kamay nya na si David Staudigel at iniwan ang lahat nang problema sa mga Filipino counterparts nila. Tinakbohan nila yung obligation nila sa J2 amounting to 3Million pesos at mga clients.

    • bkit cla nkaalis db under investigation p cla ng nbi bkit cla nkalabas ng bansa natin ano b yan pano n ung mga refund hayz……

      • ha? paano na po yun mga pera natin. dapat automatic na nglabas ng hold departure kapag ganyan case. kasi lawyer ang mga tito ko, may mga cases kami hawak kapag may kaso kagad nagrerequest na sila na HOLD DEPARTURE pra di sila makalabas.

  50. hala!..pano n yan..may dalawa akong ibang deal n nabili..yung isa last year pa nunf dec sa trip toetravel..yung isa sa j2..pano n yang..yung s trip toe, ang tagal na n nun, wala p din..dhil palagi na lng nre2sched at never ako naka-receive ng ticket..yung trip to bohol yung nabili ko..yung sa j2 travel, yung s subic..once lang tumawag yung sa j2 tpos never na sila tumawag..

  51. gusto ko din magfile ng complain..grabe nmn..sino po palagi updated abt sa complain, please text me 09178008748..tnx!..

  52. Help guys! Last may3 2012 i purchased the coron palawan trip worth 17900. I paid cash thru dragonpay corp at sm bayad center. Can i still refund my money? How? Tnx

    • Hi you can call sa mozcom just searchmozcom philippines nakahold ang payment from may1 to may 25 saknila. kaso wala pa ding dispatch na pera , hay waiting pa rin ako just send them your proofs

  53. OMG!!! ako rin nag avail ako ng Boracay trip for 2. actually binenta ko sa barkada ng husband ko. kakatawag nya lang sakin today dahil pumunta sya sa office ng j2 wala daw.. ask nya ko tuloy kung scam lang 2.. guys please help me out.. I’m pregnant right now and I dont want to stress myself on this.. Pano ko makakapagrefund? please.. please.. please.. contact me 09054979467.

  54. OMG!!! nag avail din ako ng trip to Boracay for 2 pero binenta ko sa friend ng husband ko.. ayun kakatawag lang sakin na nagpunta sya sa office ng j2 pero wala na daw. ask nya ko kung scam lang 2.. I’m pregnant right now and I dont want to stress myself on this.. please help me out.. pano ko makakapagrefund?? please.. please.. please.. contact me. 09054979467

  55. Guys, pls help me naman kung anong pedeng gawin at panu marerefund ang 9,900 kelangan ba mag file ng complaint?? pls let me know or u can txt me 09178603201. Ty

  56. Hi ,any updates for from cleverbuy ?? mozcom also told me na hindi na din daw pwede magrefund saknila ung nkabili within month of may this year

  57. ha? e pano naman yung sa j2 travelers? reen pupunta ka ba sa NBI bukas? may nireset ba talagang hearing?

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